Refund policy

 

At Barbara Scent, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be in the same condition that you received it, unused, with tags, and in its original packaging.
• Proof of Purchase: You must provide a receipt or proof of purchase.

Please Note: We are unable to accept returns for CUSTOMIZED PRODUCTS.

How to Initiate a Return

To start a return, please contact us at barbarascentofficial@gmail.com. Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

• Customer Remorse: No cost to the customer.
• Defective Products: No cost to the customer.

Restocking Fee

We do not charge a restocking fee for returned items.

Return Address

• Business Email: info@barbarascent.com
• Business Address: Dubai, United Arab Emirates

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

• Customized Products: As mentioned, we cannot accept returns for any customized products.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

• Approval: If approved, your refund will be processed and automatically applied to your original payment method within 10 business days.
• Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at info@barbarascent.com.

International Returns

We accept returns from the following countries:

• Countries Accepted: Yes, we accept returns from over 220 countries worldwide.

Contact Us

If you have any further questions or need assistance with your return, please contact our customer service team:

• Trade Name: Barbara Scent
• Business Email: barbarascentofficial@gmail.com
• Business Address: Al Fahidi Fort - 20th St - 5 Office 301 - Dubai
• Phone Number: +971 56 793 6131
• Business Hours: Sat - Sun (9:30 AM - 10:30 PM)

Disclaimer: This Refund & Return Policy is provided for informational purposes only and does not constitute legal advice. We recommend consulting with a qualified attorney to ensure compliance with all applicable laws and regulations.

Summary of Key Points:

• 30-Day Return Window: Customers have 30 days to request a return.
• Eligibility: Items must be unused, with tags, and in original packaging. Customized products are non-returnable.
• No Restocking Fee: We do not charge a restocking fee.
• Return Shipping Costs: No cost to the customer for returns due to customer remorse or defective products.
• Process: Contact us via email to initiate a return. Returns without prior approval are not accepted.
• Refund Timeline: Refunds processed within 10 business days after approval.

Feel free to customize further based on your specific business needs and operational procedures.